Empower Your Hotel & Restaurant With HotelFriend POS Ecosystem
HotelFriend's hotel POS system brings order and clarity to every hospitality sale. Whether orders come from a tablet or a self-service kiosk, our cloud-based hotel point-of-sale platform unites all channels and keeps your operations fully connected.
Manage every guest order in the cloud
Manage tables with complete ease
HotelFriend offers a hotel POS system designed to increase table turnover and support excellent service. In one view, your team can check which tables are reserved, occupied, or ready for new guests. Select a table, add the ordered dishes from the menu, and send everything directly to the kitchen. Faster restaurant service becomes simple for staff and guests, even during every busy shift.
Simply choose a table, pick the dishes your guests ordered from the menu, and send the order straight to the kitchen. Delivering speedy service has never been easier!
Complete restaurant view
Quickly monitor open tables in your restaurant, manage guest orders, and stay up to date on bills.
Improved takeaway and delivery service
Let your guests choose between dining in the restaurant, room delivery, or takeaway. The system helps your team process orders smoothly without linking every order to a specific table. Keep customers informed by letting them know when their orders are ready for pickup. Simplify sales workflows and grow revenue by giving your service team more flexible ways to handle orders.
Improved guest experience
Create an exceptional dining experience that makes guests want to return again and again.
Personalized orders with add-on choices
Elevate your guests’ dining experience by letting them customize their orders with a variety of choices and add-ons. From sauces and ingredients to steak doneness levels, customers can select their preferences, and your team can easily record every detail in our system before sending each order to the kitchen for quick, accurate preparation.
Customized order handling
Your team can manage every detail of each guest request, ensuring preferences are clearly passed to kitchen staff without confusion.
Improved workflow with kitchen display
HotelFriend's hotel POS transforms daily restaurant operations by enabling teams to work more efficiently. After an order is sent to the kitchen, it appears on the kitchen display, so chefs can prepare every dish accurately. Once dishes are ready, the system notifies the waiter's tablet in real time, helping staff deliver orders to satisfied guests quickly and without delay.
Instant alerts
Your team can instantly view every required dish, helping ensure each order is prepared correctly and served on schedule.
Self-ordering kiosk systems
Reduce the need for additional staff with HotelFriend’s self-service kiosks. Adjust menus, update prices, and promote special offers to improve the customer journey. These kiosks give guests greater control over their orders. They can place orders independently and pay quickly at the terminal. Whether you need software, hardware, or a complete setup, HotelFriend has you covered.
Queues disappear faster
Guests can easily move through the process, change their orders, check out, and discover special offers, all at their own pace.
Smooth payment process
Remove checkout friction with HotelFriend's hotel POS. Closing orders becomes quick and flexible. Add tips, apply discounts, decide whether to print the receipt, and divide the bill between several guests with ease. Guests can pay their bills directly at the terminal, making every payment faster, simpler, and more convenient overall.
Faster table rotation
Simplified checkout speeds up table turnover, helping your team serve more guests and improve overall restaurant efficiency.
Order records and team performance
HotelFriend automatically saves finished and paid orders in the waiter’s archive. It shows a full overview of served tables, related checks, and exact amounts. Every user gets a personalized dashboard with detailed order history across tables, rooms, deliveries, and other service areas, making it easier for managers to track performance.
Improved collaboration
Support stronger teamwork and service quality with HotelFriend’s order history and staff performance tracking tools.
Stock control
Use HotelFriend’s advanced inventory tools to manage your stock better. The system helps you to cut waste with service limits. You can set daily sales limits for some items, such as burgers and other dishes. This helps maintain the right stock levels, reduce overproduction, and improve cost efficiency. Replace unnecessary waste with smoother, more controlled operations across your restaurant and every service outlet.
Lower costs, better efficiency
Set daily limits for selected dishes to maintain stock levels, prevent overproduction, and improve cost efficiency.
Mobile app ordering and payment options
Guest convenience matters. It makes the Concierge App a key part of HotelFriend's hotel POS system. When guests place orders through the app, requests are routed directly into the order management system, creating a clear path from submission to fulfillment. From room service to wellness package bookings, guests can access hotel services at any time. Encourage them to upgrade their stay whenever they choose, without calling reception or getting out of bed, with a purchase completed easily from their phone, day or night, anywhere on the property.
Automated charging
Guests can pay for services in the Concierge app, simplifying billing and reducing manual payment processing.
Benefits that deliver real impact
Fast payment handling
Offer fast, smooth payment processing that makes guest transactions simple and convenient.
Improved daily operations
Improve daily efficiency across every department of your property, from managing reservations to sending orders directly to the kitchen.
Guest-focused upselling
Increase revenue by offering guests extras and building a more personalized experience around their stay.
Tax readiness
Stay confident that the system supports tax readiness, helping you manage complex rules with DATEV and Fiskaly TSS.
Excellent assistance
Rely on our dedicated support team to keep your system working smoothly and guide you through every step whenever help is needed.
Multi-device access
The system runs smoothly on any device, giving your team easy access no matter which technology or equipment they prefer using daily.
Built around your business goals
With tailored configurations for each area, our POS ecosystem enhances usability and functionality, helping your staff deliver the highest level of service quality with ease.
