How Hotels Raise Guest Satisfaction Faster Than Expected
Remove check-in queues, message guests in real time, and promote personalized offers while managing your property remotely from anywhere. Our hotel guest experience software and Mobile Concierge are built exactly for this.
Hotel software for every stage of the guest journey
Reservation & Pre-Stay
Grow your online visibility with our integrated website and Booking Engine.
Arrival & Registration
Simplify check-in and room access through our kiosk system or mobile app.
Guest Stay
Give guests fast access to ordering, upsell deals, and better communication.
Check-Out & Departure
Make check-out secure and bill settlement effortless.
Give guests more control over their stay.
From check-in to payments, guests manage their entire stay independently. Our guest experience software automates every touchpoint for maximum convenience. No lines, no stress - just a smoother experience built on a reliable guest experience management system.
Booking & Pre-Stay
Hotel site that inspires travel
First impressions matter. Our talented design team builds stunning websites that capture your hotel's personality and motivate guests to book their preferred stay. Be proud of the unique features of your property.
- Earn trust as a brand
- Increase online visibility
- Engage with your guests
Direct reservations through Booking Engine
Enable commission-free bookings with our user-friendly reservation platform. Guests can easily check availability, book online, and pay through our native Booking Engine. Showcase exclusive offers and increase your revenue.
- Live availability and pricing
- Showcase special deals, services, and packages
- Online payments and check-in
Arrival & Check-In
Contactless self-check-in
Our guest experience app lets guests complete hotel registration on their smartphone before arrival, without waiting in long front-desk queues. It saves staff time and creates a smoother experience for everyone.
- Pre-arrival guest information collection
- Secure e-signature & ID checks
- More upsell options, such as food, transfers, and spa services
Kiosk-based key card pickup
HotelFriend’s Kiosk makes room key card pickup simple. Guests can encode and collect their cards without staff help. Connect compatible door-lock systems so guests can retrieve their keys directly from the kiosk dispenser.
- Key card encoder & dispenser
- PIN-based identity verification
- Complete PMS integration
Fast room entry via mobile keys
Say goodbye to lost keys and in-person handovers. Our hotel guest experience platform turns guests' smartphones into room keys. We connect with leading smart lock and digital key providers, so guests can enter their rooms with a single tap.
- Digital key card issuance
- Salto integration
- Offline access
Guest Stay
Digital hotel guestbook
Enhance each guest's stay with easy access to local information, transportation options, room service, hotel events, amenities, and opening hours - all in one digital guest experience hub.
- Entry codes, Wi-Fi passwords, and FAQs
- Room service menus
- Simple information management
AI-assisted live chat
Connect with guests through our guest communication software in the Mobile Concierge App. HotelFriend's advanced AI Assistant automates personalized replies for every conversation.
- Simple communication via in-app chat
- Service status update notifications
- AI-created replies
Order management that increases revenue
Exceed guest expectations with mobile ordering. Let guests personalize orders, add preferences, and pay from their rooms. Use push notifications to share breakfast discounts, new offers, and important updates.
- Exclusive deals and discounts
- Service and amenity access
- Mobile POS;
Instant stay extension
Guests can request an extension directly in the guest experience app - from the pool or while exploring the city - without any complicated steps.
- Works across platforms
- Stay extensions on the go
- Boosts guest value
Check-Out & Departure
Billing and final payment
Our hotel guest request software makes final bill settlement easier by generating invoices and supporting secure transactions. Guests can pay online and enjoy a faster, smoother departure.
- Secure checkout
- PSD2-compliant payments
- No manual card data entry
One platform, multiple devices
Our hotel guest engagement software supports different devices and scenarios. Guests can use smartphones, reception tablets, or HotelFriend kiosks with ease.
Why leaders choose HotelFriend
Higher referral revenue
Exceptional guest experiences are a powerful driver of referral revenue.
Strong return on investment
A guest journey-centered approach delivers significantly stronger marketing returns.
Shorter sales cycles
Structured journey management unlocks dramatically higher returns from upselling and cross-selling opportunities.
Lower operating costs
Adopt autonomous hotel operations to improve efficiency and reduce operational costs.