Give customers control over their experiences
In 2025, global smartphone users reached 5.28 billion, showing that most people worldwide now depend on smartphones in everyday life.*
Meet guest expectations with mobile ordering. Let guests choose what they need, add specific requests, and pay easily from the comfort of their room.
Digitize the guest journey with an e-menu, instant messaging, and quick check-in in one app. Build loyalty with special offers and deliver a contact-free experience for safety.
* According to Statista
Here’s how it works
The OMS order management system supports fast ordering, payments, and timely service delivery.
Start by creating a digital menu for the services you provide. Simply select the needed services from our catalogue, add images and descriptions, and let the system generate a QR code for each item.
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After scanning the code, guests can choose any menu option, set the quantity, delivery date, time, and location, and add a comment if needed. They can then pay online instantly or keep browsing.
Make every guest’s stay exceptional
Seamless communication starts with the right tools. Eliminate ordering confusion with multilingual support and end-to-end automation that upgrades both speed and service quality.
Optimize your menu to increase sales
Show all room services in one place and unlock your property’s potential. Catchy descriptions, photo uploads. QR codes to make purchasing easy. Use push notifications to alert guests about breakfast discounts and new offers.
Upgrade operations with technology
Keep communication and collaboration clear across your hotel service team. The customer order management system provides full control over ordering and delivery, helping prevent missed orders by automatically routing each new request to the right department.
Let your guests skip the front desk hassle
Protect them and keep them safe
Enable quick payment convenience
Guests can pay for services without any POS devices. Once they receive an invoice, they can pay online instantly. Stripe integration supports secure payments and helps protect guest data.
Integrate fully with your system
The order and delivery management system works on any mobile or desktop device and requires no installation. As part of the HotelFriend system, it eliminates the need for traditional POS terminals, allowing you to process payments without extra equipment and save time and money.
What’s included
Fast setup
+ No surprise fees
Setup takes under 2 hours and requires no special training or additional payment.
Instant payments
+ Multiple currencies
Let guests pay for services easily in the currency that suits them best.
Simple upselling
+ Clear reports for tracking sales figures
Use an app that updates guests on their order status and highlights your property’s most attractive offers.
Secure reopening
+ Contactless solution
Offer all essential services remotely to reduce in-person contact and support a safe hotel reopening.
Never miss orders
+ Never miss orders
Keep your team organized, informed, and flexible. We help you bring full control to a messy order management process.
Better communication
+ On-time delivery
Offer multilingual menus, automate order management, and stay connected with guests through online chat.
«The order system is simple to use and easy for our team to work with. We quickly improved staff efficiency, while guests appreciated the option of contactless service. We also received positive feedback and are satisfied with the solution.»
Alp Hotel
Engelberg, Switzerland
HotelFriend Features
Hotel Management
Finance & Payment
Revenue Management
Guest Relations
Digital Marketing