Property Management Software

What It Means to Operate in the DACH Hospitality Market

Property Management Software Built on Insights from Hotels in the DACH Region

A modern cloud Property Management Software (PMS) is designed to meet the demands of hospitality facilities in the DACH regions. These solutions help tourism businesses streamline their operations while meeting the market requirements of Germany, Austria, and Switzerland. This type of software supports automated booking processes, efficient front desk management, and seamless integration with payment systems and distribution channels.

By combining centralized management tools, real-time data access, and automation, a cloud PMS software enables hotel staff to improve coordination between departments such as housekeeping, reception, and revenue management and reduce manual workloads. Meanwhile, it supports compliance with the EU data protection standards and local business practices. It gives hoteliers confidence in operational reliability and in the security of sensitive data.

The result is a smart hospitality management solution that can help hotels optimize revenue strategies, enhance guest experiences, and adapt quickly to changing market demands.

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Why Traditional Hotel Systems Do Not Work Any Longer

Traditional hotel management systems are being phased out of the global hospitality industry due to their ineffectiveness. They were created for the previous era of the tourism business. These solutions had lower guest expectations, few booking channels, and limited digital integration. They don’t meet the growing needs of the hotel service and guest experience.

Nowadays, the hotel environment has become far more complex. It requires seamless connectivity, faster operations, and data analysis for informed decision-making. Consequently, many legacy systems aim to keep up with the growing demands of modern hospitality. Properties in the DACH region require modern, flexible, and compliant technology to stay competitive.

Key Reasons Why Outdated Systems Don’t Work Any Longer:

Limited Integration

Traditional hotelsoftware systems have limited integration. Outdated solutions often operate in isolated modules. Hence, hotel staff have to divert from their daily tasks to switch between the disintegrated platforms for reporting, payment, reservations, and guest communication. This fragmentation increases the risk of manual errors and slows down the hotel's operations.

Lack of Automation

Lack of automation for adjusting prices, increasing room availability, and generating reports. Performing repetitive tasks daily, your staff spends much of its time on tasks that could be spent on revenue-generating activities and guest service.

Real-Time Data and Analytics

Additionally, outdated systems often lack analytics and real-time data. Hence, a hotel’s ability to optimize pricing strategies, forecast demand, and track performance is limited. Lack of accurate data-based insights makes decision-making reactive rather than proactive.

Dependency on Hardware

Most traditional hotel software systems are on-premise and hardware-dependent. It makes software maintenance, scalability, and updates more difficult. Adding new modules to the existing system, expanding a property, and integrating with online travel agencies (OTAs) can become costly and complicated for a hotel.

In today’s digital hospitality market, hotels need intelligent, flexible, and connected solutions.

Smart hotel software and cloud-based platforms provide the scalability, automation, and integrations with other modules that traditional systems cannot deliver.

DACH-Specific Advantages of HotelFriend Solutions

Local Tax and Invoicing Standards

HotelFriend supports invoicing and local tax requirements for hotels across the DACH region. It makes generating compliant invoices, calculating taxes accurately, and producing financial reports easy and aligned with regional accounting standards. This helps hotels reduce compliance risks and simplify financial management.

Language Options Support (German / English)

To ensure smooth daily operations for regional and foreign teams and guests, HotelFriend offers language options support including German and English. This allows hotel teams to work comfortably with the ecosystem. This aaproach also supports communication with international clients.

Compliance with General Data Protection Regulation

Sensitive data protection is a critical priority for EU-based properties. HotelFriend is created to comply with GDPR requirements. The platform ensures that guest data is reliably stored, processed, and managed in accordance with European privacy standards.

Integration with Regional Booking Platforms

Hotels using HotelFriend can connect their platforms to popular international and regional booking channels. This ensures automated reservation management, synchronized availability, and broader distribution across leading travel platforms.

Support for European Payment Systems

HotelFriend integrates with commonly used European financial services and payment gateways. By using this solution, hotels can process transactions efficiently and securely. This includes support for digital payments, card payments, and online payment processing used by tourists across Europe.

HOTELFRIEND GROW SALES BY INCREASING GUEST SATISFACTION

Property Management Software for Property Managers

All-in-One Property Management System (PMS) created to automate and optimize your business operations.

The PMS automates many routine processes that traditionally require manual input.

The cloud-based architecture of the HotelFriend software also allows properties to access the system from any device with an internet connection. It also improves collaboration between departments and flexibility. Whether managing a growing group of properties or a boutique hotel, the solution scales easily to support expanding business.

By combining centralized management, automation, and powerful analytics, HotelFriend Property Management Programs equip hotels to operate more efficiently, increase revenue potential, and enhance the overall guest experience.

Hotel Software includes 20+ integrated modules

• Channel Manager to access online sales from 200+ OTAs
• Booking Engine for direct bookings & upsell with 0% commission
• Guest Experience to save your staff’s time for guest communication and self-check-in

One proven platform for every hospitality concept

A comprehensive, preconfigured, and ready-for-immediate-use cloud-based PMS to manage all types of properties seamlessly.

A scalable system can support hoteliers and hotel teams in their daily processes. Just select the package you need to go with and benefit from its strengths.

A proper all-in-one solution built on years of expertise

Build your hotel’s solid foundation with our expertise and clear vision of the DACH hospitality segment.

Eliminate the uncertainty of tough times to achieve your goals and reach new heights.

20+ essential features and integrated interfaces

Property Management System

The Property Management System (PMS) from HotelFriend is a central hub for navigating daily operations in your hotel. It helps properties efficiently manage guest profiles, reservations, billing, check-in/check-out, and room assignments within a cloud-based property management system. By automating repetitive administrative tasks, the platform allows the hotel team to save time to deliver high-quality client experience.

HotelFriend's PMS connects payments, POS, reporting, and channel management in one place. Pricing, guest data, and room availability update in real time across all of them — no manual syncing, no gaps between systems. For properties that have dealt with the alternative, that alone is worth a lot.

From managing your rooms, reservations, and departments from any location to maintaining accounting and real-time reporting according to legal requirements, HotelFriend created a comprehensive tourism ecosystem.

• Front Desk - reservation plan in drag-and-drop calendar
• Guest & Company Management with all-in-one profile cards
• Communications Automation for email and messaging management
• Housekeeping with a comprehensive overview of room statuses
• Progress and performance reports

Multi-Property Management

Manage multiple properties in 1 interface without sacrificing the quality of work. Be always aware of everything going on as all objects are in one system, with an unlimited number of rates and room categories.

Order Management

Process orders, payments, and delivery of services. Offer guests a digital menu, provide them with access to all on-site facilities from restaurants to spa, get payments online, and boost your income with upsells.

Task Management

Centralize control of multiple tasks, automate repetitive and day-to-day routines. Optimize the management process by assigning new tasks, managing to-do lists, distributing tasks among your staff, tracking issues, and sending reminders to save your time.

Maintenance module

Make sure that all important operations including plumbing, housekeeping, HVAC, and electrical infrastructure are taken care of. Get your maintenance crew to work in sync and respond promptly with chats, digital checklists, and notifications.

Staff Management

Easily access hotel information, such as contact details and staff activity, and find your employees by filtering by name, user permissions, email, and date of profile creation. You can also add new employees, schedule and distribute new tasks among them, and notify staff of changes.

Corporate and group bookings

Boost the visibility of your inn and introduce it to corporate bookers and travellers. You can also combine rooms with the possible rates to tailor the room orders to the requirements and expectations of your guests.

Business Intelligence

Analyze sensitive data visualizations to understand your hotel’s sales level and KPIs. Make business forecasts through exact numbers and their fluctuations, correct analysis, and comparison.

Finances & Payments

Process online payments, create invoices, and make refunds. Protect the personal info of your clients with SSL encryption. Prepare consistent financial reports.

Up to 200 sources available

Integrated Channel Manager

The integrated HotelFriend Channel Manager helps hospitality facilities efficiently navigate their online distribution and create new booking opportunities for potential guests. By uniting property managers software with OTAs, booking engines, and sales channels, the platform updates restrictions, room availability, and rates in real time.

With this comprehensive approach, hospitality properties no longer need to manually update prices or inventory on all booking platforms. Any change made in the ecosystem is instantly synchronized across interconnected channels. This prevents pricing inconsistencies, lowers the risk of overbookings, and saves time for hotel team.

Manage online sales channels simultaneously and effectively.

• Booking, HRS, and Expedia - any 3 channels of your choice are included in the package
• Flexible pricing models with low and high prices
• Virtual Room Rates for digital yield management
• Booking restrictions and cancellation policy for distribution channels
• Single interface for all OTAs

Forget about never-ending manual updates of inventory and speed up the sale of your rooms. Handle all of your online listings from one place.

Real-time quota synchronization

Live quota synchronization ensures that the right number of rooms available for booking is displayed across all connected booking platforms.

GDPR compliance ensured

We comply with the GDPR standards and keep up with the new changes in the field of data security. Any risk of data leakage is excluded.

Stable 2-way XML connectivity

A reliable two-way XML connection guarantees correct updates on all OTAs when you make any adjustments to prices, restrictions, and room details.

0% commission from sales

Direct Booking Tools & Services

HotelFriend's tools and direct booking services help inns reduce reliance on third-party OTAs, boost direct reservations on their own websites, and eliminate commission costs. The company provides an integrated booking engine and a user-friendly online reservation system to offer your potential clients a secure way to book rooms on your property’s website.

The solution allows properties to make special offers to loyal clients, track real-time room availability, and develop effective pricing strategy. This ensures that clients always see the most accurate and available rates when browsing the inn’s website. HotelFriend makes booking simple and intuitive. It helps convert hotel clients into confirmed reservations.

Encourage your clients to book directly and prioritize upselling during reservation. HotelFriend can optimize your site for all your gadgets.

• Portfolio to demonstrate your property or region
• Direct room booking via your own website
• Arrangement (deal) and Voucher Management for exclusive offers
• Services upsell to maximize profits
• Guest check-in via App or online registration form

Ready-to-use hotel website

Benefit from an intuitive hotel website with a built-in booking engine and promote deals, packages, and activities for more revenue.

Marketplace listing

Get listed at hotefriend.com for free to increase the chance of getting direct reservation with yet another distribution channel.

Shopping cart

Upsell effectively by letting customers add any service they want to the shopping cart right at the stage of booking.

Common payment methods

Grant your guests flexibility in terms of payment options, whether it’s online payment, bank transfer, or payment on the spot, and ensure the security of all transactions.

Digital Marketing

Boost the popularity of the city or region where your hotel is located through content about local attractions, activities, dishes, and other highlights of the area.

Automated and configurable emails

Boost your email campaigns with easily customized automated emails that incentivize your customers to book, check-in, or upgrade their stay.

Customer Relationship Management (CRM)

The Customer Relationship Management (CRM) platform from HotelFriend helps properties build stronger relationships with clients by centralizing preferences, guest data, and communication history in one system. By accessing and analyzing sensitive guest information, the CRM enables properties to provide more personalized services.

The platform keeps guest profiles, including stay preferences, booking history, spending habits, and communication records, giving hotels a clear understanding of what their guests want. This allows staff to tailor services to meet guest expectations with personalized packages, preferred room types, or targeted promotions.

With integrated communication and marketing tools, the CRM helps properties stay connected with their clients before, during, and after their stay. Promotional campaigns, automated emails, and personalized offers can be forwarded to your guests based on their loyalty status or behavior. It helps increase long-term customer loyalty and repeat bookings.

Keep track of your guests and use key information, such as regular clients' personal preferences, allergies, dietary restrictions, and housekeeping notes. Provide the finest experience by personalizing your guests’ stay.

Guest & Company Management

Keep track of your guests by storing all essential information, including personal and passport details, contact information, social media profiles, and more.

Booking Offers

Process reservation requests and generate booking offers in minutes. Communicate with potential guests more quickly and conveniently to secure their bookings.

Vouchers

Make your hotel stays more appealing with travel vouchers that guests can redeem anytime. Discounts attract bookings, and they also make perfect gift ideas.

Packages & Arrangements

Combine hotel rooms with services into travel packages and special offers to increase occupancy and ancillary sales.

Front Desk - a smart calendar for accommodation planning

A smart calendar in the Front Desk module of HotelFriend simplifies planning, accommodation, and reservation management. The calendar provides hotel staff with a real-time overview of bookings, room availability, departures, arrivals, and occupancy levels. It makes it easier to allocate rooms and manage reservations efficiently.

Front desk teams can quickly design, modify, or move bookings within a simple drag-and-drop system. Last-minute changes, stay extensions, and room assignments can be handled instantly. It helps staff respond quickly to guest requests to maintain accurate room availability.

Create, edit, or shift reservations easily. Get a full overview of your hotel’s occupancy and quickly check room availability. Track arriving and departing guests, early check-in and late checkout requests, and any changes to booking or room statuses in a calendar.

• Mouseover to see all the reservation or room details
• Drag-and-drop to extend or reduce guest stay or change room type or number
• Group and individual reservations with the ability to add new guests to the existing booking
• Smart search by booking tag, status or guest, and customizable filters to advance your online research
• Booking offers and reservation requests by email to communicate with your guests Payments, refunds, invoices allow new guests to assign to the payment system, pay online for their stay, and perform other operations

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Become your guest's favorite hotel

HotelFriend Property Management Software provides you with all you need in one dashboard

Room Management

Hotel staff can easily update room statuses such as out of order, inspected, available, occupied, or cleaning in progress. These updates are visible to the front desk and housekeeping teams, ensuring rooms are prepared on time for arriving tourists and improving coordination between departments.

The platform also allows properties to manage pricing categories, room types, and special configurations. The team can quickly assign rooms based on operational priorities, booking requirements, and guest preferences. In the event of a room switch or a stay extension, the system updates availability across the platform and connected booking channels.

Set up all available room types for booking at your hotel and highlight the best features of each unit.

Provide complete information about each room, including size, amenities, maximum occupancy, and number of beds. Manage your property’s capacity, and add descriptions and images to highlight the main advantages of your hotel.

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Rate Management

The platform allows hotel teams to create and navigate different rate plans based on factors such as seasonality, room type, special promotions, and demand levels. Through a centralized dashboard, hotel staff can easily adjust prices, apply discounts, or create packages that combine accommodation with extras such as parking, spa access, or breakfast. These rate changes are synchronized across all connected booking channels. It prevents discrepancies between platforms and ensures consistent pricing.

The software also supports dynamic pricing strategies to allow hotels to update room rates based on booking trends, occupancy levels, and market demand. This helps hotels boost revenue during high-demand periods and maintain competitive pricing.

Adjust your property’s pricing strategy, cancellation policies, or sales restrictions in a single system. Change room rates based on room categories, meal plans, weekdays, booking sources, and guest types.

Create unlimited room rates or tariffs and customize conditions as needed. Stay in full control of pricing by setting special rates for children of different ages, applying markups or discounts, or using seasonal pricing. You can also set restrictions based on holidays, minimum stay, or the maximum number of adults and kids.

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Outlet Management (wellness, restaurant, etc.)

Hotel staff can manage bills, process orders, and post charges directly to a client’s room folio. This ensures a seamless experience for clients. This allows them to settle all expenses together during check-out and enjoy hotel services. Meanwhile, the platform helps hotels maintain accurate financial records by automatically storing and analyzing sales data.

The outlet management module also supports service reporting, inventory tracking, and menu management. Hotel employees can monitor each outlet's performance, analyze sales trends, and identify opportunities to increase revenue through optimized service offerings or promotions.

By connecting outlet operations to reporting, billing, and reservations, HotelFriend provides properties with a unified platform to manage both on-site services and accommodation. It improves operational efficiency and enhances the overall guest experience.

Establish a smooth functioning of your hotel departments and provide service delivery. Have a clear grasp of how your staff performs and organizes daily hotel operations.

Your guests can order breakfast delivery or book a spa treatment online via their smartphones. Once an order is placed, your hotel team receives an instant notification, allowing them to process it promptly. This keeps staff informed of current tasks and helps them work efficiently according to their shift schedule.

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Service Management

When a guest calls the front desk at 9pm asking for extra towels, someone in housekeeping needs to know about it immediately. When a maintenance request gets logged, it shouldn't sit in an inbox until someone remembers to check it. That's the basic problem Service Management in HotelFriend solves — every guest request, whether it's room service, a spa booking, or a transport arrangement, lands in one place and gets assigned to the right person automatically.

A manager shouldn't have to call three people to find out if a maintenance request got handled. With everything in one dashboard, they don't. Tasks get distributed, progress is visible, and if something is still open it's obvious — before the guest brings it up themselves.

Promote your hotel services through a dedicated app, digitizing the guest experience with an e-menu, instant messaging, and online service ordering. Confirm, reject, or mark orders as completed, freeing your team from phone calls so they can focus entirely on flawless service.

Create a digital menu by adding services from our library, generating deals, and customizing them with pictures and catchy descriptions. After your guests download the app, they can order and pay for anything they want on their own mobile phones.

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Automated self-service operations

In modern hospitality facilities, guests increasingly expect convenient, quick, and contactless ways to order amenities and services. The Digital Orders module in HotelFriend enables properties to meet these expectations. It allows clients to place orders from kiosks, mobile devices, or the property website. This reduces manual errors, eliminates long queues, and advances communication between hotel staff and clients.

The system integrates directly with the Property Management System (PMS) and the billing system. It ensures that all charges are posted accurately to the guest folio. Properties can also update service options, menus, and pricing in real time, providing operational control.

HotelFriend enhances guest satisfaction, improves operational efficiency, and provides valuable insights into outlet performance and service trends, ultimately supporting both revenue growth and service quality.

Automate processes to free up your staff from repetitive tasks and perform more valuable ones, as well as provide your guests with sought-after and always-available self-service options.

• Guests’ self-check-in for convenient registration at any time they need
• Contactless room entry to minimize face-to-face engagement
• Self-service options when guests make changes to their stay, order services online, pay, and check out via their phones
• Guests’ docs and invoices are generated automatically

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Digital Orders

Digital Orders in HotelFriend allow clients to request hotel services, meals, beverages, or amenities via their gadgets. This feature eliminates the need to wait for staff or make phone calls. It makes the ordering process easier, faster, and more convenient for clients.

The property management platform connects digital orders directly with the hotel’s Property Management System (PMS) and POS. It ensures that requests are automatically forwarded to the appropriate department and charges are added to the client’s bill. Hotel team receives orders in real time. It helps managers to prevent communication errors, reduce delays, and improve service efficiency.

By implementing digital ordering, HotelFriend enables hotels to streamline service operations, deliver a seamless guest experience, and improve operational efficiency.

Let your guests book food or any room services via their phones, pay online, and download an invoice. Offer access to all hotel facilities like restaurants, fitness centers, or spa and increase sales with upsells.

• Digital Menu with images and multilingual descriptions
• Order details: quantity, date, time, and place of delivery, as well as push notifications about any changes
• Instant payments to offer customers a faster and contactless way to pay
• Online chat to stay in touch in case of need

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Contactless Room Access

Guests don't want to queue at the front desk to pick up a key card. Most of them have their phone in their hand before they even walk through the door. Contactless Room Access in HotelFriend turns that phone into the key — guests go straight to their room, skip the desk entirely, and check in without touching anything or waiting on anyone. For properties trying to move faster at arrival without adding staff, it's a straightforward fix.

Contactless Room Access allows staff to manage digital keys in real time and ensure room security. Clients enjoy such a service, while properties reduce tasks related to key management and issuance.

Contactless Room Access in HotelFriend enhances the guest experience. It boosts operational efficiency and provides properties with a flexible, secure, and scalable system for room entry management.

Enable guests to skip the Front Desk and access the room keyless using their mobile phones.

• Automated and contactless entry to stand the test of time and reduce social contacts
• Maintained security with encrypted data transmissions
• Eco-friendly option with no plastic and no worries about replacing door components when keys are lost

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Point of Sale

In modern properties, managing the outlets such as bars, restaurants, spas, cafes, and retail shops is a complex task. Implementation of the POS (Point of Sale) module simplifies sales operations by integrating them directly with the inn’s Property Management System (PMS). As a result, all transactions are automatically posted to guest accounts. This minimizes billing errors and reduces staff manual work.

The property management platform allows real-time tracking of inventory, orders, and outlet performance. It also supports mobile or table-side ordering to improve service accuracy and speed. Analytics and detailed reporting help hotel employees optimize pricing, monitor sales trends, and identify upsell and promotional opportunities.

By connecting POS operations with the existing hotel ecosystem, HotelFriend enables properties to enhance guest satisfaction, streamline operations, and make informed decisions to boost revenue.

Manage your hotel and restaurant cash flow with the POS system and turn it into another opportunity to reach customers and increase profit. Provide your guests with a wide range of extra services, such as booking a room directly from the cash register, transferring all bills to it, and processing reports.

• Cloud infrastructure to import transactions from POS at any time and from anywhere you need
• New revenue streams as a cash register, allow customers to place orders
• Reduced contact points as guests view the menu, order, and pay through their own smartphones
• Organized invoices and reports as all invoices are transferred from the cash register
• Gastronovi integration to import all orders and transactions from all your points of sale

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Payments, Cash Books, and Fiskaly Cloud TSS

Effective management of hotel financial flows is crucial for modern hospitality operations. HotelFriend provides a platform that combines cash book management, payment processing, and integration with fiskaly Cloud TSS. It ensures that all transactions are legally compliant and securely recorded.

With this system, properties can automatically update guest folios, process multiple payment methods, and maintain accurate financial records. The fiskaly Cloud TSS integration reliably secures every transaction. It provides timestamped, traceable receipts that comply with EU fiscal laws. Analytics and real-time reporting allow property managers to monitor cash flow, track revenue streams, and make data-driven financial decisions.

By combining regulatory compliance, secure payment processing, and automating, HotelFriend helps properties reduce administrative workload, streamline financial operations, and focus on delivering outstanding guest experiences.

Allow guests to pay for all hotel services without registration using a QR code on any mobile device. Accept both cash and online payments from customers the right way, manage, and process them via a cloud-based Point of Sale system. Collect data on all payments by making entries and attaching receipts to the Cash Book.

• Payment activities management, export data that is readily available to the auditors
• Cash receipts and transaction recording, an overview of your opening and closing balance to track your income and expenses
• A cloud TSS that doesn’t require hardware installations
• Compliance with German law to stay on track with changing regulations
• Fast scaling and certificate life as our fiskaly TSS integration to be certified until 2029

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Reports

In today’s competitive hospitality market, access to timely and accurate data is essential for making data-driven business decisions. HotelFriend Reporting provides properties with comprehensive insights into guest behavior, revenue streams, and operational performance. By consolidating sensitive data from the Property Management System (PMS), channel manager, POS, and other modules, the system allows hotel employees to monitor all hotel operations in real time.

Reports can cover revenue per available room (RevPAR), average daily rate (ADR), occupancy, booking trends, financial transactions, and outlet performance. Customizable dashboards enable hotel employees to track performance against goals, visualize key metrics at a glance, and identify opportunities for further optimization.

By implementing integrated reporting, HotelFriend helps properties streamline operations, improve revenue management, make informed decisions, and enhance the guest experience. Actionable and timely reports empower hotel staff to stay competitive, act quickly, and drive growth.

Must-have data summaries to see what’s going on in your hotel, starting from resources (incl. financial) and personnel planning to data analysis, profit, and cost optimization.

Here are hoteliers’ essential reports for successful marketing management and sales growth:

Management

• Development/management report to get a clue on what’s going on in your property and how well it is performing
• Financial report by sales channels to determine which distribution channel has brought more revenue, and make plans for the future
• End-of-day report to balance and close the hotel's records, reconcile guest folios and their transactions for one working day.

Resources planning

• Check-in and checkout reports to track changes in hotel occupancy
• Housekeeping list to see housekeeping and reservation statuses of rooms, cleaning priorities, notes, and comments regarding definite rooms
• Meal list to monitor dishes and beverages your guests have ordered with a notes column (delivered or not, and why)
• Tourism statistics to determine and present the ratio of available rooms and beds to actual hotel occupancy, arrivals, overnight stays, and departures
• GoBD report to avoid legal problems and meet the requirements

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HotelFriend AI: Intelligent Hospitality

HotelFriend introduces HotelFriend AI to revolutionize the hospitality industry. It is an advanced layer of intelligent technology created to help hotels improve decision-making, automate operations, and tailor guest experiences to their needs and expectations. By leveraging real-time data analysis and artificial intelligence, HotelFriend AI turns traditional hotel management into an innovative process.

HotelFriend AI effectively analyzes sensitive data from pricing trends, guest profiles, reservations, and operational workflows. This allows hospitality properties to gain valuable insights into occupancy patterns, booking behavior, and revenue opportunities. Based on these insights, the platform can recommend operational improvements, support smarter pricing strategies, and enable property teams to respond quickly to shifting demand.

Another important capability of HotelFriend AI is its ability to advance guest personalization and communication. By understanding stay history and guest preferences, the system helps hotels deliver tailored offers, services, and recommendations. This improves satisfaction and encourages guest loyalty. Automated processes, such as service requests, digital check-in, and client messaging, also reduce staff workload and maintain high service standards.

With HotelFriend AI, properties can shift beyond manual processes and reactive management. They gain a proactive system for supporting consistent service quality, operational efficiency, and data-driven decisions. By combining intelligent recommendations, analytics, and automation HotelFriend helps tourism businesses get a competitive advantage in the EU hospitality market.

By creating personalized guest experiences, artificial intelligence has revolutionized the global hospitality industry. It is also on its path of streamlining processes and boosting productivity. With HotelFriend AI, you can manage your hotel's daily tasks with ease. The bot operates within your PMS and Booking Engine, helping you navigate operational tasks more effectively. Let HotelFriend AI enhance your hotel’s hospitality in seconds.

• Reply to guest FAQs 24/7 with consistent and accurate responses
• Adjust or extend guest stays directly in your PMS without manual actions
• Advance your Booking Engine for instant room availability and rates
• Free up your team’s time while managing guest experience
• Streamline your hotel day-to-day operations

HotelFriend AI makes your hospitality smart.

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Smart Event Solutions for Hospitality Venues

Nowadays, hotels have turned into hubs for unforgettable events from corporate events to standout product launches. Hotel event management evolved from a support service to a key revenue source. Whether our clients want elegant weddings, academic conferences, or exclusive trade shows, HotelFriend organises events of any scope. Your team can focus on their workload while our all-in-one platform controls every detail of your event.

• Manage spaces - assign rooms, visualise layouts, and optimise capacities
• Handle resources and services effortlessly - schedule staff, amenities, and equipment smoothly
• Manage catering and special requests - track guests’ dietary needs, menus, and vendor details in one platform
• Navigate bookings and registrations - manage confirmations, attendees, and guest communications with ease
• Coordinate event workflows - simplify and boost cross-team collaboration
• Generate reports and insights - measure event success, track revenue, and plan future events

Optimise your event management and boost your hotel’s guest experience with HotelFriend.

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HotelFriend Digital Kiosk: Smart Self-Service

Today, people tend to checking in to a hotel quickly and easily. HotelFriend self-service check-in terminal brilliantly meets this demand. This machine allows guests to check in without staying in line. Quick payments, self-check-in, and seamless access to hospitality services — all from a single user-friendly HotelFriend kiosk.

Key Advantages of HotelFriend kiosk:

• Easy Self Check-In & Room Keys: Quick registration and immediate access to key cards
• Room Reservation: Manage availability and monitor accommodation status instantly
• Order Hospitality Services: Request room service or amenities in a few clicks
• Portfolio Access: Navigate hospitality facilities and historical landmarks seamlessly
• Shore Leave Monitoring: Real-time updates of guest presence for their safety

Reduce long queues, reduce staff workload, and give your guests complete control over their presence at the hotel with HotelFriend digital kiosk.

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Aimed at improving guest in-hotel experience

Satisfied customers drive revenue. So let your guests book, check-in, extend their stay, order, pay, or communicate directly with staff via one app. Contactless, with their own smartphones. Make guest's stay a memorable one that results in retention, 5-star reviews and recommendations.

We offer a complete solution for hotel management paired with an Order Management System and a groundbreaking Concierge App to secure the highest level of customer satisfaction.

Turn Your Offers into Bookings with Powerful Discounts & Vouchers

Get cash advances, vouchers, and discounts to attract more visitors and boost your occupancy rates. By offering vouchers and discounts, you can generate your hotel’s revenue even before actual stays. Offering gift vouchers or stay discounts on-site can be a competitive advantage for your hotel. This financial tool can help stabilize cash flows and unlock new investment opportunities for your business.

Why HotelFriend Makes Vouchers & Discounts Serve Your Goals?

• Increase Hotel Occupancy by up to 25%: Targeted low-season discounts help hoteliers fill more space in their facilities
• Increase Direct Bookings by More than 15%: Discounts encourage clients to book directly on-site

Vouchers and discounts are an effective and simple way to boost your revenue and guest retention. Start offering them right now at HotelFriend to watch your bookings increase.

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Grow Your Hotel’s Revenue with Dynamic Pricing

Boost the full potential of your hospitality facility with smart pricing. By considering factors such as competitor rates, changing room rates, booking lead time, and even the day of the week, hotels can maximize their revenue.

Why Choose Dynamic Pricing?

• Enhance Your Revenue by up to 25%: Adjust room rates based on real-time market conditions and demand to boost your profits
• Maintain Your Competitive Advantage: Stay competitive on your pricing strategy to increase your revenue
• Keep Your Business in Step with Market Trends: Adapt to occupancy changes, seasonal fluctuations, and booking trends

Whether it’s a hot season or slowdown, smart pricing ensures hoteliers are getting maximum profit from each room. Start optimizing your pricing strategy today with HotelFriend to see your revenue grow!

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Fully contactless personalized experiences

Mobile Guest App

for revenue acceleration

From check-in and -out, service or food ordering to contactless room access, instant payments, and direct chat with the staff. Make all hotel’s operations touch-free to serve your guests safely and effectively.

• Guestbook - digital guest directory with worthwhile information on region and excursion destinations
• Automated Self Check-In and out to reduce person-to-person interactions
• Contactless service ordering to sell not only accommodation but extras
• Contact-free Room Access to unlock the room keyless with a smartphone
• Payments and Invoices to charge customers and generate bills

White-label app

Get your own branded app with the look and feel of your brand and all the features you need to provide guests with a contactless self-service experience.

Digital menu

Offer your guests a convenient and eco-friendly digital menu. Activate products, services, and activities with descriptions & images from the library, available in 12 languages, as well as 10 Cuisines Library.

Mobile POS

Process all payments in the cloud. Eliminate cash and POS gadgets as your guests pay for any hotel and restaurant services from their mobile devices.

Guest Communications with automated email templates

Leverage direct guest chats and communicate via direct messages. Handle any request, connect customers to your staff for live support, as well as automate notifications such as booking or order confirmation emails.

What you get with the HotelFriend All-in-One Solution

Own booking button to get more direct online bookings with 0% commission

• + Save on OTAs: they charge between 15% and 30% fee per booking
• + Eliminate the hotel’s brand dilution as OTAs bid on hotels’ name in the Google SEO environment

Own website with a booking button for direct bookings via your own online presence. Market your hotel business and avoid paying OTAs commission.

Online sales from all over the Internet

200+ OTAs in one system, including Booking.com, Airbnb, HRS Das - Hotelportal, Expedia, and more

Sales channels (OTAs) are controlled automatically by the integrated channel manager - overbooking and errors are eliminated.

Cloud-based hotel software

• + Manage your hotel on the go with 24*7 access
• + No expensive software updates and license fees
• + Real-time monitoring
• + Increased security and productivity

Entrepreneurs and employees can work decentralized and remotely from their own devices.

Service orders via the app

• + Increase your hotel’s profit
• + Make it easier to know and order your services
• + Earn even more with deals promotion

Let your guests order meals, drinks, or services and paid contactless by using their own mobile devices - all from a single source!

One provider, one contact, one product

• + Servers in Germany
• + All in-house: no paid APIs and updates
• + Cross-platform compatibility

German product with German support, professional, and always available.

Constantly developing software

• + 10+ product updates and releases annualy since 2017
• + All updates are always free
• + Software is adapted to new industry realities

We covered everything you need to maximize the smooth experience of using HotelFriend.

Explore Pricing

Tailored Customization

HotelFriend supports integration with other systems. Therefore, familiar tools do not need to be discarded, just added to the cloud PMS.

Work on any device

Our Online Property Management Software operates in a cloud and is compatible with absolutely any operating system and device. You only need internet access.

Sales Increase

The sales-focused PMS helps generate your income with services, specials and channel managers. With statistics on all income, you can increase your sales.

Your individual process + our team = personalized product

Your hotel is unique. You have your own way. Preserve tradition. Make a statement. Be exclusive. Keep up with the times, surprise, go above and beyond.

In HotelFriend, we understand this and offer:

• Close cooperation and individual project management
• Customized functionalities and processes
• A high understanding of the complexity
• Extensive expertise and successfully implemented projects (including large hotels and hotel chains)
• Tradition that goes hand-in-hand with digitization

Reach out to us and test our competence.

HotelFriend Property Management Software Features

Hotel Management

Front-DeskDepartment ManagementEmployee ManagementRoom ManagementHotel DashboardHousekeepingMaintenance ManagementMobile Hotel Live ChatOperations OutsourcingTask Management

Finance & Payment

Accounting and DocumentPayment ManagementReporting SystemBooking BalanceDigital Cash Book

Revenue Management

Room RatesService Management

Guest Relations

Guest ManagementBooking Request, OfferSelf Check-InGuest CommunicationsCommunication Automation

Digital Marketing

Hotel Website DevelopmentDestination ManagementDeal, Package Composer